Frequently Asked Questions

Questions? We have answers.

Plain-language answers about Eira OS — the intelligent living platform for daily living, independent living, wellness, and accessibility.

Everything you want to know

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What is Eira OS?

Eira OS is an intelligent living platform for daily living. It helps with reminders, calendar, companion conversation, email, calls, home awareness, and wellness sensing — all by voice. No typing, no touchscreens, no complicated menus. Just speak.

Do I need internet to use Eira?

Eira works without internet for most daily features — reminders, companion, calls, and voice commands all run on your device. Internet is needed for email and the Member Dashboard that family can check remotely.

What happens if the power goes out?

Eira can be connected to an uninterruptible power supply (UPS) so it stays on during short outages. When power returns, Eira starts back up automatically. Nothing you need to do.

Do I need a smartphone?

No. Eira is a standalone device you talk to. You do not need a smartphone, tablet, or computer to use it. Family members can use a phone or computer to check the Member Dashboard, but you never need one.

Can family check on me?

Yes. Family members can log in to the Member Dashboard from anywhere to see device status, activity, and wellness indicators. You choose who has access. They do not need to be in the same house or city.

What if I forget the wake word?

The wake word is the name you choose for your Eira — it can be anything you want. If you forget it, family members or our support team can help you find or change it. You can also pick a new name at any time.

Is Eira always listening?

Eira listens for its wake word — the name you chose — and only starts processing after that. Nothing is recorded or sent anywhere. When you are not talking to Eira, it is simply waiting for its name.

Is my data private?

Yes. Eira is a closed, Members-only system. Your data never leaves your device. No cloud, no third parties, no data for sale. What happens in your home stays in your home.

Can Eira call family?

Yes. Say something like "Call my daughter" and Eira connects you by voice or video. No apps to install, no passwords to remember. You set up your contacts once and Eira remembers them.

Can Eira read email?

Yes. Members receive a dedicated email address at signup, designed for privacy and shared only with trusted parties — family members, co-workers, doctors, and anyone else the Member chooses. Say "Read my messages" and Eira reads your email aloud. You can reply by voice — no keyboard, no screen. Eira handles the sending for you.

What sensors can I add?

You can add motion sensors, door sensors, cameras, temperature sensors, and environmental sensors. Eira OS is built to expand — if a sensor exists for it, Eira can probably connect to it. Add more anytime.

What is I'm Away mode?

Say "I'm Away" and Eira watches your home using cameras and sensors. If something needs attention, Eira sends email alerts to your trusted contacts. Say "I'm Home" and it stops. Simple.

Can I choose Eira's voice?

Yes. You can choose male or female, and the personality — polite and gentle or more direct. With consent, Eira can even speak in a voice that feels like home — a loved one's voice, captured and used with their permission.

How much does it cost?

Pricing depends on your configuration — voice, sensors, and custom modules. Every Eira is built to order for your needs. Contact us for details and we will design a package that fits your life.

How long does it take to get one?

Every Eira is hand-assembled and configured for each Member, so it takes a few weeks from order to delivery. We build it with your voice, your name, and your sensor suite ready when it arrives.

Is Eira a medical device?

No. Eira OS is not a medical device. It does not diagnose, treat, cure, or prevent any condition. It is a daily living platform for reminders, companion, communication, home awareness, and wellness sensing — not a substitute for professional care.

What if I need help?

We provide setup support and personal onboarding with every device. If you need help later, contact us and we will guide you through it — or connect a family member who can assist remotely through the Member Dashboard.

Explore what Eira can do

Learn more about the features, how it works, and how to get started. Every Eira is built for one person — you.